BETABETASlim but professional managed support for critical platforms, with clear SLAs, a credit-based support model and Jira-based collaboration.
Expert Support
Structured troubleshooting
Your Team
Keeps daily operations
Business Hours
Mo-Fr 08:00-17:00 CET
Increased operational stability for business-critical platforms with expert backup for your internal team.
Structured troubleshooting and faster reaction to incidents through experienced specialists who know your environment.
Reduce dependency on single individuals and "hero engineers" with a clear escalation path to experts.
Transparent cost model with base fee and credit-based support, without full managed service overhead.
Monday to Friday
08:00 – 17:00 CET
Exclusions
National public holidays
Critical
Immediate triage and analysis start
High
Prompt reaction for significant degradation
Normal
Standard response for non-critical incidents
Low / Request
Relaxed target for questions and requests
Exact response targets and escalation rules are defined per engagement
MSL uses a transparent two-tier pricing model: a base fee for service readiness and SLA monitoring, plus credit-based billing for actual support effort.
Estimate your monthly managed service investment
Monthly Price Equivalent
CHF 829
per month
What's Included:
Incident response & troubleshooting
Patch management & updates
Monthly reporting & recommendations
Your team stays in charge of daily operations while evoila provides structured expert support for critical components and incidents.